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Enlighten Aquarium Support

Got questions? You’ve found the right tank.This page helps you navigate everything from setup and upgrades to license quirks and a few fun discoveries along the way.

We keep answers clear, quick, and just a splash playful—because data should never be dull.

If you don’t see what you need, contact us. We’re always happy to dive in and help. 🐠

Ready to Dive Deeper?
You’ve caught the basics. Now let your data make bigger waves.

Upgrade to Aquarium Pro Edition to transform dashboards into living team motivators—where progress feels visible, wins are celebrated, and everyone swims toward success together.

Your fish are waiting to level up. 🐟

Getting Started

What is Enlighten Aquarium?

Enlighten Aquarium is a Power BI Custom Visual that brings your data to life ... literally. It turns KPIs into a dynamic aquatic ecosystem where fish size, color, and speed reflect performance metrics. The result? Mundane reporting becomes a fun, visual conversation starter that keeps teams aligned and engaged.

How does Enlighten Aquarium integrate with Power BI?

Seamlessly. You can add it directly from the Microsoft Marketplace (formerly AppSource) to any Power BI report, just like any other custom visual. It automatically works with your existing data models with no extra configuration.

How do I start using Enlighten Aquarium in Power BI?

You can add it directly to Power BI from the Microsoft Marketplace (formerly AppSource). Go to marketplace.microsoft.com and search for Enlighten Aquarium. There you can try it out for free or buy licenses right away. Just like any other custom visual, Enlighten Aquarium automatically works with your existing data models with no extra configuration.

Is my data secure?

Absolutely. Aquarium is a Microsoft-certified Power BI custom visual, which means it meets the highest standards for security and privacy. It is a client-side visual, so your data is processed within your browser and your Power BI environment. All processing stays within Power BI. Aquarium doesn’t transmit or store your data anywhere outside Microsoft’s environment.

Can I customize the look and feel?

Yes! Our Pro and Enterprise plans offer extensive customization options, from colors and themes to the types of 'fish' in your aquarium, allowing you to match the visual to your brand or team culture.

How do I get my team to adopt it?

The magic of Aquarium is that it's inherently engaging! The ludified experience and clear visuals naturally encourage adoption. We also provide best-practice guides for introducing it to your team to maximize buy-in and success.

Who uses Enlighten Aquarium?

Everyone from Data Analysts to Sales Managers, Teachers to Health & Safety Directors!

Typical users want to make dashboards fun, improve team performance, encourage compliance, or simply help people care about data again.

How can I convince my manager that we need this?

Show them the numbers: teams using Engagement Visuals, like Enlighten Aquarium, often see increased participation, faster data entry, and measurable improvements in KPIs.

People will lean in to the Enlighten Aquarium instead of tuning out.

If that fails ... just show them the fish. 🐟

Upgrade to Pro or Enterprise

How do I purchase Enlighten Aquarium?

While the Classic edition of Enlighten Aquarium is free. It doesn't provide the full experience that will really get people motivated and swimming in the same direction.

To purchase Pro or Enterprise licenses:

How do I upgrade to the Aquarium Pro Edition?

Inside Power BI: click the three dots (…) → Get more visuals → Search “Enlighten Aquarium” → Add → Place the visual → Try a Pro field → Follow the Upgrade link that appears → Choose Professional Plan.

What does the Aquarium Pro Edition include?

Aquarium Pro Edition unlocks:

  • Extra data controls for multi‑metric storytelling (fish size, speed, school, colours, data labels)
  • Access to more aquarium themes (classic, seafloor, dusk)
How much does Aquarium Pro Edition cost?

USD $3 per user per month or $30 per year per user (from AppSource). Each viewer needs a license.

Is there a free trial?

Yes, while the Classic edition is always free, you can get a 30-day free trial of the Pro edition, too. INSERT HOW TO DO THIS

Can I buy for my whole organization at once?

Yes, corporate-wide licenses are available directly from Enlighten Designs. Fill out the form at Contact Enlighten Aquarium and we will be in touch to set you up with the Enterprise edition. 

Do you offer education or nonprofit discounts?

Yes! There are education (EDU) licenses available — perfect for classrooms, universities, and data‑literacy projects.

I’m an enterprise customer—can I get a site licence?

Enterprise or site‑wide programs can be arranged directly with Enlighten. To learn more, contact Enlighten Aquarium.

Troubleshooting & Support

Where do I get support?

For support, contact Enlighten Aquarium.

(You can also talk to one of our aquarium characters, Rory the Rescuer—well, metaphorically—he’s the spirit of our customer support team.)

My aquarium isn’t showing up for others. Why can I see it, but my team can’t?

Aquarium's Pro features require each viewer of a shared report to hold an Aquarium Pro Edition license.

I can’t find the “Upgrade” prompt in Power BI. Where is it?

In Power BI Desktop, place the Aquarium visual on your report canvas and hook up some data. When you try to use a “Pro” field (like School, Fish Speed, or Y-Axis), a small 🐡 “Upgrade” pop‑up appears in the top‑right of the visual. Click that to start the in‑app purchase flow. (Yes, Microsoft hides it a bit—it’s tiny, we know!)

Can I customize the look of my Aquarium?

Absolutely! Depending on if you have the free Classic or the Pro edition, you can adjust sizes, colors, backgrounds, and movement. You can even select fish species, such as a whale, shark, angelfish, or a butterflyfish). Data never looked this stylish.

What data limits does Enlighten Aquarium have?

It can display hundreds of fish comfortably but keep in mind performance depends on your dataset and browser. Fewer, more meaningful fish often tell clearer stories.

Can I use Enlighten Aquarium with Power BI Embedded?

Yes, however, Power BI Embedded requires an Enterprise Edition to work. 

Is my data secure?

Yes. All processing stays within Power BI. Enlighten Aquarium doesn’t transmit or store your data anywhere outside Microsoft’s environment.

Just for Fun Questions 

Do the fish have names?

You can call your fish whatever you'd like but here at Enlighten Designs, we have some aquatic ambassadors we use when we communicate with you.

Each represents a unique way of engaging with data:

  • Stella the Storyteller - a pink whale who loves to tell compelling true tales with data
  • Alvin the Alchemist - a purple shark that likes to transform boring data into engaging experiences
  • Ellie the Explorer - a blue fish who embodies discovery and curiosity
  • Milo the Muse - a yellow butterflyfish who symbolizes inspiration and new ideas
  • Rory the Rescuer - a navy angelfish who represents support and problem-solving

Together, they make up the Enlighten Aquarium crew. Here to help you get the most out of Aquarium and have fun doing it!

Can I win the "Biggest Fish in the Tank” award?

Indeed. You earn it every time your metric outswims expectations. Just remember: friendly competition only. No eating the little fish, please.

How do I make my Enlighten Aquarium dashboard irresistible?

Color‑code KPIs by initiative, use movement sparingly, and give your Aquarium tank or team a name, like: “Shark Tank Sales Swim-Off” or “Pod for the Planet.” That extra narrative spark turns reporting into ritual.

How is “Ludification” different from “Gamification”?

Gamification adds game‑like points and badges. Ludification, Enlighten Aquarium’s secret sauce, infuses fun and playfulness into everyday work itself. It’s not about prizes—it’s about participation.

Can I put sharks in my report?

Technically, yes. But use responsibly! Some users prefer calmer species for delicate topics, like annual reviews. 🦈

What’s the ideal soundtrack for viewing my Aquarium?

Something to make you wave your fins in the air, like you just don't care, of course! Here are some ideas:

🌊 The Classic Waves

      • Beyond the Sea – Bobby Darin
      • Under the Sea – Samuel E. Wright *(from The Little Mermaid)
      • Octopus’s Garden – The Beatles
      • Yellow Submarine – The Beatles

 🐚 Modern Current

      • Ocean Eyes – Billie Eilish
      • Seaside – The Kooks
      • Saltwater – Geowulf
      • Deep Blue – Arcade Fire
      • Only the Ocean – Jack Johnson

 🦑 Instrumental Flow (for dashboard calm)

      • Weightless – Marconi Union (ambient perfection)
      • An Ocean In Between the Waves – The War on Drugs
      • Liquid Smooth – Mitski (title fits, flow suits)
      • Signals from the Deep – Brian Eno
      • Drift Dive – Tycho

🐬 Playful Splash Energy

      • Cake by the Ocean – DNCE
      • Splish Splash – Bobby Darin
      • Walk on Water – Thirty Seconds to Mars
      • The Tide Is High – Blondie
      • Big Blue Sea – Bob Schneider

🐠 Hidden Gems for True Fish Fans

      • Aqua Boogie (No Panic) – Parliament
      • Sea of Love – Cat Power’s cover (hauntingly good)
      • Into the Blue – Kylie Minogue
      • Bubble Toes – Jack Johnson
      • Swimming Pools (Drank) – Kendrick Lamar (for late night data diving)
Penguins? Asking for a friend.

Not yet, but we do have other Power BI custom visuals, like Enlighten Outerspace, that features sloths flying spaceships. So, penguins aren't out of the question.

To see other Power BI custom visuals from Enlighten Designs, go to the Microsoft Marketplace and search for Enlighten Designs ... or make it easy on yourself and click Enlighten Designs Power BI Custom Visuals.

Stay tuned for future creatures.

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Enlighten Aquarium is crafted by Enlighten Designs

Enlighten Designs is an innovation studio specializing in the art of telling data-driven stories to deliver magic moments and exceptional customer value. 

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150 Victoria Street
Hamilton, New Zealand

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Get in touch

If you have any questions or feedback about Enlighten Aquarium Pro, we'd love to hear from you. 

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